Guarantees

Because of the tremendous positive reactions we get from our customers and the fact that all of our holiday packages have been sampled and tested by us for quality control, we are confident enough to offer money-back guarantees. If you’re not happy we’re not happy. If we or any of our suppliers have let you down or not supplied you with the holiday as promised then in all legitimate cases we will compensate you to your total satisfaction.


Officially recognised by the Catalan Tourist Board

We are officially recognised by the Catalan Tourist Board. We are very proud to have received a letter form the Director of Tourism personally commeding us for our efforts promoting Catalonia. If you have any reservations about doing business with us. Hopefully our association CTA will put your mind at rest.

Click to see our letter from the Catalan Toursit board.

Spanish Specialists    
  
                      
We (Toby Marsden, Director) have been awarded a prestigious ‘Spanish Specialists’ certification from the Spanish Tourist Board out of hundreds of UK Travel agencies & Tour Operators. At the time of writing we are one of only 10 companies and the only UK Golf Operator who has passed this distinguished accreditation. The award is based on the passing of a stringent examination. A test pass requires specialist knowledge on the history, gastronomy and geography of all of Spain. We are very proud to have this award and it hopefully strengthens your conviction that you are buying from an expert and experienced company.

You’re Protection   
     

In accordance with 'The Package Travel, Package Tours Regulations 1992' all passengers booking with UKSG Ltd are fully Insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of UKSG Ltd.
A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking.
This insurance has been arrange by Towergate Chapman Stevens through igi Insurance Company Limited.
Listen to our Directors with more information on IPP protection (119k)
       (click icon)  

E111 Form ends December 31st 2005

The E111 Form, which provides British Citizens with free or reduced-cost medical treatment within the European Union, is only valid until December 31st 2005. After that, it will be replaced by the European Health Insurance Card (EHIC). A plastic card valid for between 3 and 5 years, it works much in the same way as the E111. You can get one by ticking a box on your existing E111 or filling in a form available online here. Each family member will need his or her own card.